Shipping and Returns

Shipping

Shipping fees varies for different toys and destinations.

So to check the shipping costs, simply put all the products you want into "Cart". 

Click "Checkout", enter your parcel address, then click "Continue to shipping" 

You will then see a number of postage/courier options for your selections.

Returns

If you received a wrong/ defected items, or some items are missing - email us at info@mechatoybox.com, in your email, please provide us with

1) Your order number

2) Photos to describe your incorrect items / defects.

If any products that are found to be broken, missing parts or inoperable beyond repair will be replaced or refunded.

NOTE:

  • All returns MUST include original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you. 
  • Original shipping charges, duties & taxes are NON-REFUNDABLE.
  • Sales items, pre-order items are NON-REFUNDABLE.

 

Others

1) We will send out your orders within 2-3 working days. 

2) Mechatoybox will NOT be responsible for parcel delay parcel demage/loss because of the courier/postage services delay/loss.